OZIL GOAL · Updated October 22, 2026
Refund & redo policy
Service operator
Mingzhu Wang operates Ozil Goal as an individual business and is responsible for the personal data described in this policy. Contact support@ozilgoal.run.
Confirmed technical failure
If a submitted job reaches a confirmed technical failure, its video credit is returned automatically once. A delayed or uncertain job remains pending while its status is checked; it is not automatically resubmitted.
Serious visual defects
Within 7 days of completion, report a major identity failure, broken action sequence or missing finish through the help form with the task ID. After review, we offer one free redo. If that still does not resolve the issue, we refund the amount allocated to that video.
How the refund is calculated
A per-video refund is based on the amount paid for the pack divided by its number of videos, with cents reconciled across the order. We do not value a video from a discounted pack at the Single price. Approved cash refunds use the original payment route.
Unused packs
Request a refund of an entirely unused pack within 7 days of purchase. If some credits have been used, the serious-defect policy applies to affected completed videos. Mandatory consumer rights are not limited by this policy.
How to request help
Sign in, open Help, select Payment or refund or Serious visual defect, and include the order or task ID. Test checkouts do not transfer money and cannot create a cash refund.
Terms · Privacy · Refunds · Contact support